Terms & Policies

 

Reservation Policies:

We use Acuity., software integrated with Square payments for reserving Gathr events; as such we do not collect or store any credit card information ourselves. You may be required to register via Acuity. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

We accept the following forms of payment:

  • Visa

  • Mastercard

  • American Express

  • Discover

You agree to provide current, complete, and accurate purchase and account information for all purchases. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.  We may change prices at any time. All payments shall be in U.S. dollars.

You agree to pay all charges or fees at the prices set for your Gathr, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your Gathr is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed.

Cancellations & Rescheduling

Each vendor sets their own policies stated in each listing including: fair, moderate, strict, and super strict.


FAIR (FULL REFUND TO THE CLIENT WITHIN A 24 HOUR NOTICE)

  • Gathr will provide a refund in full within cancelling 24 hours before a booking.

  • If you’d like to cancel past the 24-hour window set for this policy, we will not provide a full refund to protect our vendors with last minute cancellations in coordination with our "Vendor Protection Policy".

  • Gathr will allow customers to reschedule within 24 hours before a booking.

  • If you’d like to reschedule past the 24 hour window, we will allow you to do so with a $75 service fee for each individual vendor booked. This fee goes hand in hand with our "Vendor Protection Policy".

MODERATE (FULL REFUND WITHIN A 1 WEEK NOTICE)

  • Gathr will provide a refund in full within cancelling one week before a booking.

  • If you’d like to cancel past the one week window set for this policy, we will not provide a full refund to protect our vendors with last minute cancellations in coordination with our "Vendor Protection Policy".

  • Gathr will allow customers to reschedule within one week before a booking.

  • If you’d like to reschedule past the one week window, we will allow you to do so with a $75 service fee for each individual vendor booked. This fee goes hand in hand with our "Vendor Protection Policy".

STRICT (FULL REFUND WITHIN A TWO WEEK NOTICE, 50% REFUND WITHIN A ONE WEEK NOTICE)

  • Gathr will provide a refund in full with a two-week notice. Gathr will provide a 50% refund within a one week period before your booking date.

  • If you’d like to cancel past the two week window set for this policy, we will provide you with a 50% refund if the event is cancelled one week before the booking date. If you are past the one week window, gathr will not provide a full refund to protect our vendors with last minute cancellations in coordination with our "Vendor Protection Policy".

  • Gathr will allow clients to reschedule two weeks before their booking date.

  • If you’d like to reschedule past the two week window set for this policy, we will allow you to do so with a $75 service fee for each individual vendor booked. This fee goes hand in hand with our "Vendor Protection Policy".

SUPER STRICT (full refund past 1 month, 50% within two weeks to a 1 month notice, 30% within 8-13 days, no refund for bookings less than 1 week away)

  •  Gathr will refund the client in full if they provide a more than a one month notice. Gathr will refund the client 50% within 14-29 days before their booking date. Gathr will refund the client 30% within 8-13 days before their booking date. If the client provides less than a 1 week notice, no refund will be issued.

  • Gathr will allow clients to reschedule one month before their booking date. No rescheduling past the one month window will be allowed unless approved by the vendor.

STRICT - 60 days (full refund past 2 months, 85% with a 1 month to 59 day notice, 50% within two to three weeks, 30% within 8-13 days, no refund for bookings less than 1 week away)

  • Gathr will refund the client in full if they provide a more than a two month notice. Gathr will refund the client 85% within 1 month to 59 days before their booking date. Gathr will refund the client 50% within two to three weeks before their booking date. Gathr will refund the client 30% within 8-13 days before their booking date. If the client provides less than a 1 week notice, no refund will be issued.

  • Gathr will allow clients to reschedule two months before their booking date. No rescheduling past the two month window will be allowed unless approved by the vendor.

Check-in process

Upon booking, your full name, list of guests, and location of your Gathr will be provided to our vendor(s). We will convey any questions you have to each to each individual vendor if we cannot answer it ourselves. If the vendor you’ve hired gives us permission to share their contact information, we will share that with you to help streamline communication. We protect your privacy and privacy of our vendors and will not share any contact information without your consent. For any questions regarding your Gathr, please email us at support@gathr.in.

Security Measures for Hosts

We run a public check and receive instant reports on each individual through public State and Federal criminal records. Running background checks may help us identify past criminal conduct where records are available, they have constraints. The public checks we run do not guarantee that all past criminal offenses has been recognized or that an individual won’t commit an offense in the future.

Please note:

A. The scope of our search is limited

We only run checks on Contractors when we have at least the user’s first and last name plus date of birth. In addition, we are not conducting checks on additional help the Contractor hires. The Contractor is held responsible at its own expense on each of its employees or contractors engaged in providing services prior to the services being rendered.

While we aim to run checks periodically on active vendors, we may conduct these checks only once per vendor. We cannot guarantee that Contractors who provided us personal information gave us correct information that is accurate or belongs to them.

Lastly, we do not always check every state and county courthouse records and or other public databases.

B. Search results may be incomplete

The databases we search are not necessarily complete, and may not include reports of prior criminal activity. For example, not all criminal records are public in each state, not all criminal records are captured by the services we use, and convictions committed outside the United States where the check is run may not be included. Additionally, as determined by law, public records databases may be limited to records that took place a number of years back (for example, prior 7 years in certain U.S. states). We cannot ensure that the concise background checks we perform will identify all past criminal offenses or sex offender registrations by our listed vendors. In conclusion, guests and hosts should not rely solely on another user’s completion of a check as a full proof guarantee that the hired Contractor has no criminal history or other notable red flags.

C. Search results do not guarantee safety

Overall, while we aim to create vetting tools that will be useful to help protect our users and our community, public databases don’t always identify a Contractor’s past offenses and cannot guarantee that an individual won’t break the law in the future. Also, they are never a guarantee of safety or safer than any unknown person or stranger you may come across in any other way.

Privacy

We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data. Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our website. We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We may use cookies and other tracking technologies to collect and store your information. If you choose to register or log in to our websites using a social media account, we may have access to certain information about you. We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We do not knowingly collect data from or market to children under 18 years of age. We will update this policy as necessary to stay compliant with relevant laws.

Transactions Involving Alcohol

You may have the option to book an experience with a licensed and professional server, bartender, mixologist, or wine sommelier including alcohol. You agree that you will comply with all applicable laws and not cause Gathr any applicable laws. You agree that you are of legal drinking age for purchasing, possessing, and consuming alcohol (i.e., 21 years of age or older in the United States). You agree that, upon serving, the recipient will provide valid government-issued identification proving their age to the service provider and/or bartender delivering the alcohol products. You agree that if any applicable legal requirements for serving alcohol are not met, Gathr reserves the right to cancel the alcohol-related portion of your order and/or Gathr experience.